Tech Support
How do I remove the gas lift from the chair base?
▪︎ Use a rubber mallet to tap the gas lift out.
How do I remove the gas lift from the chair mechanism?
1. Use a rubber mallet to tap the gas lift out 2.Use a specialized removal tool.
2. Use a specialized removal tool.What should I do if my chair is making noise?
1.Loosen all screws and then retighten them.
2.Apply lubricant to the joints.I bought an XTC chair, but the gas lift is not working. What should I do?
▪︎ Try pushing the trigger forcefully “UPWARD” until it reaches the top.
How should I clean my chair?
▪︎ Clean your chair with a mild detergent and a dry cloth.
If I want to purchase spare parts, how should I proceed?
▪︎ Please contact your original point of purchase for assistance.
How can I purchase parts if my product is out of warranty?
▪︎ Please contact your original point of purchase for assistance.</>
What should I do if I want to return or get a refund for my purchase?
▪︎ You must contact the original store to process the return or refund.
My product is still under warranty. How can I request a replacement part?
▪︎ If your product is still under warranty and you would like to request a replacement part, please contact the original place of purchase.
My LAB-X standing desk is not working. What should I do?
▪︎ Try resetting the desk first, press and hold the button for five seconds until RES is displayed, then remove powerfor one minute.
If I want to purchase spare parts, how should I proceed?
▪︎ Please contact your original point of purchase for assistance.
How can I purchase parts if my product is out of warranty?
▪︎ Please contact your original point of purchase for assistance.
What should I do if I want to return or get a refund for my purchase?
▪︎ You must contact the original store to process the return or refund.
My product is still under warranty. How can I request a replacement part?
▪︎ If your product is still under warranty and you would like to request a replacement part, please contact the original place of purchase.
If you have any other questions, please prepare the following information and report it to TX3.
We will have a representative contact you.
1. Invoice/receipt. (If our product is still under warranty and you would like to apply for a replacement, you may do so by returning the product at your first point of purchase).
2. Photo of serial number starting with SN (can be found underneath our product).
3. Photos or video of product illustrating the problem/issue (video required when moving parts are involved). For example: Desk height adjustment or chair backrest adjustment not functioning properly.
4. Photo of complete product.
5. Your full shipping address, a contact number and your name.